Refund policy

Return Period

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.


Eligibility for Returns

To be eligible for a return, your item must be:


  • In the same condition you received it
  • Unworn or unused
  • With original tags attached
  • In its original packaging
  • Accompanied by proof of purchase or receipt



How to Start a Return

To initiate a return, please contact us at thetdcbrand@gmail.com.


If your return is approved, we will provide you with:


  • A return shipping label (if applicable)
  • Instructions on how and where to send your package



⚠️ Items sent back without first requesting a return will not be accepted.





DAMAGES & ISSUES



Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and make it right.





NON-RETURNABLE ITEMS



Certain items cannot be returned, including:


  • Custom or personalized products
  • Sale items
  • Gift cards
  • Personal care goods
  • Hazardous materials, flammable liquids, or gases



If you are unsure about your item, please contact us before purchasing.





EXCHANGES



The fastest way to get the item you want is to return your current item (once approved) and place a new order separately.





REFUNDS



Once we receive and inspect your return, we will notify you of the approval status.


If approved, your refund will be processed to your original payment method within 10 business days.


Please note:


  • Your bank or payment provider may take additional time to process the refund
  • If more than 15 business days have passed since approval, contact us at thetdcbrand@gmail.com






CONTACT



For all return-related questions, contact us at:

thetdcbrand@gmail.com