Shipping policy


SHIPPING POLICY

ORDER PROCESSING TIME

All orders are processed within 2-5 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you by email.

 





SHIPPING RATES & DELIVERY ESTIMATES



Shipping charges for your order will be calculated and displayed at checkout.


Estimated delivery times:


  • Local (within Ghana): 2–5 business days
  • International Shipping: 7–14 business days (depending on destination and customs processing)



Please note that delivery times are estimates only and are not guaranteed.





ORDER CONFIRMATION & TRACKING



Once your order has been shipped, you will receive a confirmation email with tracking information (if available).


If you do not receive tracking details within a few days after ordering, please contact us at thetdcbrand@gmail.com.





SHIPPING CARRIERS



We work with reliable local and international courier services to ensure safe and timely delivery of your orders.





CUSTOMS, DUTIES & TAXES



THE TDC BRAND is not responsible for any customs fees, import duties, or taxes applied to international orders.


All fees imposed during or after shipping are the responsibility of the customer.





DELAYS



Delivery times may be affected by factors outside our control, such as:


  • Courier delays
  • Weather conditions
  • Customs processing
  • High order volume periods (e.g., drops or sales)



We are not responsible for delays caused by shipping carriers or external events.





INCORRECT ADDRESS



It is the customer’s responsibility to provide the correct shipping address at checkout.


We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.


If you notice an error in your address, please contact us immediately at thetdcbrand@gmail.com.





LOST OR STOLEN PACKAGES



THE TDC BRAND is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.


If your package is missing, please contact the shipping carrier first, then reach out to us for assistance.





CONTACT US



For any questions about shipping, please contact us:


THE TDC BRAND

📧 thetdcbrand@gmail.com